Fitting the pieces. 

We looked at how people were using content on the existing platform and designed a refresh of Mentorkey with a focus on participant progression and enhancing the person to person mentoring that is happening  during the program.

The right amount of guidance. 

We looked at how participants were using  existing learning content to create a method to guide them through Mentorkey, always pointing to the next thing to do, and challenging them to evaluate how they’re progressing in their learning. 

Authorability. 

One of the key challenges was to design a  content structure in a way that allowed Serendis to author it themselves while making sure it was easily digestable to the program participants. These are very time poor people, so we needed them to be focusing on the content and not grappling with the system.